Contacts

Help Lines

Customer Service Line
00351 229 980 200*
Weekly 9am - 7pm

Check here (PDF · 47 kB) (opens in a new window) the best time to contact us.

Journey Assistance 24h
00351 229 767 767

*Value of a fixed network call, depending on your tariff plan.

In-person service

Toll collection enquiries

Ascendi Shop
Rua de Agramonte, 130, 4150-029 Porto (opens in a new window)
Weekdays: 9:00 am – 6:00 pm

Aveiro Operations Centre
Zona Industrial de Taboeira, 3800-055 Aveiro
Weekdays: 3:00 pm – 5:00 pm

Operation and maintenance enquiries

Avelar Operations Centre
Rua da Várzea, Quinta da Venda, 3240-331 Avelar
Weekdays: 9:00 am – 1:00 pm and 2:00 pm – 6:00 pm

Sintra Operations Centre
Ascendi Operadora Grande Lisboa, S.A.
A16 KM 14+700, Caminho dos Leiteiros - Granja, Algueirão, 2725-038 Mem Martins
Weekdays: 9:00 am – 1:00 pm and 2:00 pm – 6:00 pm

Famalicão Operations Centre
Rua da Portagem, 400 - Esmeriz, 4760-480 Vila Nova de Famalicão
Weekdays: 9:00 am – 1:00 pm and 2:00 pm – 6:00 pm

Maia Operations Centre
VRI/IP4 – Nó do Aeroporto, 4470-000 Moreira da Maia
Weekdays: 9:00 am – 1:00 pm and 2:00 pm – 6:00 pm

Aveiro Operations Centre
Zona Industrial de Taboeira, 3800-055 Aveiro
Weekdays: 9:00 am – 1:00 pm and 2:00 pm – 6:00 pm

Viseu Operations Centre
EN 231, Estrada de Nelas, Teivas, 3500-883 Viseu
Weekdays: 9:00 am – 1:00 pm and 2:00 pm – 6:00 pm

Note: only the Ascendi Shop and the Aveiro Operations Centre handle toll collection enquiries. For operation and maintenance enquiries, please visit the Ascendi operations centres listed above. Alternatively, any enquiry can be handled through the Customer Service Line (+351 229 980 200 – cost of a call to a landline, depending on your tariff plan).